KPI (Key Performance Indicators) Progress Report for March,2024

April 1, 2024
To Whom It May Concern,
Insource Co., Ltd.
Takayuki Funahashi
Representative Director, President and CEO
(Code number: 6200, Prime Market of the
Tokyo Stock Exchange)

KPI (Key Performance Indicators) Progress Report for March, 2024
-No. of On-Site Training conducted (114.1% YoY) and attendees at Open Seminars (110.3% YoY),

No. of DX On-Site Trainings (159.6% YoY) and DX Open Seminars (133.5% YoY) remained steady


Insource Co., Ltd. today announced KPI (Key Performance Indicators) Progress Report for March, 2024.

1. On-Site Training Business
The number of On-Site Training conducted was 1,126 times (114.1% YoY), of which those for private
sector was 862 times (118.1% YoY) and for DX-related was 83 times (159.6% YoY). As for private sector,
the number of training programs for evaluation, risk management, and communication increased. The
number of DX-related training programs for project management and ChatGPT training increased.
As for the sales activities in March, we are preparing for new employee training and stepping up our
level-specific training proposals in order to secure sales in 2H. We have opened the Tachikawa Office,
our 25th location, and are promoting community-based sales activities.

■Monthly no. of On-Site Training conducted (Unit: time)
FY23

October November December January February March
No. of trainings conducted 2,018 2,114 1,435 1,190 1,524 1,126
(YoY) (111.6%) (111.2%) (102.9%) (110.6%) (106.4%) (114.1%)
Private sector* 1,285 1,337 960 764 1,038 862

(YoY) (118.1%) (110.5%) (105.1%) (114.7%) (112.8%) (118.1%)

DX-related trainings* 164 159 109 104 133 83

(YoY) (164.0%) (131.4%) (103.8%) (150.7%) (137.1%) (159.6%)

Conducted online 493 561 402 336 369 238

(Composition ratio) (24.4%) (26.5%) (28.0%) (28.2%) (24.2%) (21.1%)
*Consolidated subsidiaries are included.
2. Open Seminars Business
The number of attendees in Open Seminars was 10,061 (110.3% YoY). The number of attendees for
DX-related training was 1,311 (133.5% YoY). As for our activities in March, we prepared for the training
of new employees in April, and expanded the number of seminar rooms in central Tokyo where attendees
can come and visit. In addition, the number of dates for the new "Night Seminar" service was expanded
after April in response to increased demand for individual reskilling.

■Monthly no. of attendees at Open Seminars (Unit: attendee)

FY23

October November December January February March
No. of attendees 10,847 11,599 10,461 8,934 10,371 10,061
(YoY) (108.8%) (108.4%) (112.7%) (117.7%) (113.9%) (110.3%)
DX-related trainings* 1,188 1,446 1,514 1,328 1,346 1,311
(YoY) (114.3%) (119.5%) (157.1%) (158.7%) (123.5%) (133.5%)

Conducted online 7,332 8,157 7,689 6,603 7,789 7,445

(Composition ratio) (67.6%) (70.3%) (73.5%) (73.9%) (75.1%) (74.0%)
*Consolidated subsidiaries are included.

3. Client Base
The number of new WEBinsource registrations is an indicator of new client acquisition activity and
directly contributes to sales growth in Open Seminar. The acquisition of one WEBinsource registration in
FY22 had the effect of increasing revenue by 139 thousand yen in the Open Seminar Business. The total
number of registered WEBinsource clients increased by 299 MoM in March, and the cumulative number of
clients is 23,043. Our target is to acquire 200 organizations per month.

■WEBinsource: Total no. of subscribers (organizations) (Unit: organization)

FY23

October November December January February March
No. of new subscribers 184 222 214 230 250 299
No. of accumulated subscribers 21,828 22,050 22,264 22,494 22,744 23,043
(YoY * No. of new subscribers) (95.8%) (108.3%) (101.4%) (101.8%) (90.6%) (96.8%)
(Progress rate: %) (7.7%) (16.9%) (25.8%) (35.4%) (45.8%) (58.3%)
*Calculation takes place at the end of every month.
4. IT Services Business
The number of paid subscribers for Leaf (HR support system) reached 676 organizations (115.0% YoY) and
the number of its active users increased to 3,216,576 (126.0% YoY). The total number of orders delivered for
Stress Check Support Service since the beginning of the fiscal year was 461 (110.3% YoY). As for our activities
in March, we developed the Ministry of Education, Culture, Sports, Science and Technology (MEXT) project
(900,000 teachers nationwide, 155 million yen) and the Ministry of Health, Labour and Welfare (MHLW)
project (490,000 care support specialists nationwide, 53 million yen), which started in April.

(1) “Leaf (HR support system)”: No. of paid subscribers (organizations), no. of users, no. of
customization (Unit: organization)
FY23

October November December January February March
No. of paid subscribers (organizations) 646 656 662 666 670 676
(YoY) (120.7%) (120.4%) (120.1%) (118.9%) (118.0%) (115.0%)
No. of active users 2,938,168 3,030,367 3,060,129 3,082,512 3,130,089 3,216,576
(YoY) (136.7%) (127.0%) (125.5%) (124.9%) (124.3%) (126.0%)
No. of customization

---

Total no. since the beginning of FY
(YoY) (100.0%) (120.0%) (136.4%) (90.0%) (74.1%) (83.1%)
*The number of customizations shows the number of organizations that add their own functions when implementing Leaf.
*Figures above are calculated at the end of each month.

(2) Stress Check Support Service: No. of orders delivered (organizations)
(Unit: organization)
FY23

October November December January February March
No. of orders delivered (by month) 27 43 67 104 98 122
Cumulative no. of orders delivered

---

since the beginning of FY
(YoY) (300.0%) (218.8%) (150.5%) (150.6%) (137.2%) (110.3%)
*Note that after clients’ inspection, the actual sales will be counted.
*This service has the highest number of deliveries in March every year.
5. e-Learning/video Business
The number of contents sold (outright purchases) was 130.2%, and the sales of high unit price products
related to OA/IT skills increased. The number of video production and customization projects increased to
325.0% YoY due to an increase in harassment prevention and information security related projects.
As for our activities in March, we carried out promotional activities through direct mail, etc., as well as
video recording and customization of content for organizational changes and those promoted from April
onward.

■e-Learning/videos: No. of video contents sold, no. of rental viewers, no. of video productions, no. of
STUDIO subscription users (IDs) (Unit: ID) (Unit: Content)
FY23

October November December January February March
No. of video contents sold

---

(Outright purchase)* by month
(YoY) (76.4%) (73.4%) (93.0%) (133.6%) (90.4%) (130.2%)
No. of video production projects* by

---

month
(YoY) (57.1%) (223.3%) (440.0%) (133.3%) (144.4%) (325.0%)
No. of rental viewers* by month 1,614 1,111 1,185 725 1,498 1,742
(YoY) (106.6%) (123.4%) (73.4%) (116.9%) (119.2%) (107.8%)
STUDIO (e-Learning) users* by
85,092 85,064 86,480 87,475 88,245 88,856
month
(MoM) (-473) (-28) (+1,416) (+995) (+770) (+611)
*Calculation takes place at the end of every month.


6. Inquiries
The number of inquiries was 507 (119.6% YoY). In FY22, each acquisition of one inquiry had the effect
of increasing revenue by 277 thousand yen. To further increase the number of inquiries, we are continuing to
increase the number of direct marketing staff and renovate our web pages.

■No. of Inquiries
FY23

October November December January February March
No. of inquiries 518 427 464 503 588 507
YoY (132.5%) (98.2%) (128.5%) (112.3%) (132.1%) (119.6%)
Since the beginning of FY 518 945 1,409 1,912 2,500 3,007
*Inquiries refers to those that lead to increased sales, such as business negotiations, visits, proposals, quotations, sending of materials, and
system demonstrations, which are received via Web inquiry forms, e-mails, and telephone calls. The calculation method has been
changed since the first quarter of FY23.
7. Contents Development
The number of contents developed totaled 31 for training (On-Site Training), including 12 new titles in the
digital skills. We have continued to strengthen development in the much-needed digital field, with 15 e-
Learning courses, including three in the healthcare and labor management and three in the DX Introduction
and Data Application. We are steadily developing all fields toward the target for this fiscal year.

■No. of new contents developed (Unit: titles)
FY23

October November December January February March
No. of new contents for On-Site

---

Training
since the beginning of FY 30 60 91 123 156 187
(Progress rate: %) (8.3%) (16.7%) (25.3%) (34.2%) (43.3%) (51.9%)
Of which, no.of Digital skills 2 7 15 16 16 12
since the beginning of FY 2 9 24 40 56 68
No. of new contents for e-Learning 17 18 24 29 20 15
since the beginning of FY 17 35 59 88 108 123
(Progress rate: %) (6.8%) (14.0%) (23.6%) (35.2%) (43.2%) (49.2%)
*Figures above are calculated at the end of each month.

(For reference) KPI (Key Performance Indicators) and Performance Correspondence Chart
Performance Related KPIs
Monthly ・Number of On-Site Training conducted (Composition ratio of sales in FY22: 48.9%)
performance ・Attendees at Open Seminars (Same as above: 24.3%)
・Organizations and users of Leaf (Same as above: 12.1%)
・Number of e-Learning and videos sold (Same as above: 14.7%)
1 month to 3months ・Number of inquiries
Negotiations, visits, proposals, quotes, sending materials, confirming prices, purchasing or adding Smart
Packs, and requests for system demonstrations are all factors in the client's decision to use our services.
Each acquisition of one inquiry has the effect of increasing revenue by 277 thousand yen (actual results
for FY22). This is a leading performance indicator for the three months following the current month.
In several months ・Number of registered WEBinsource clients
to 6 months WEBinsource is our entry level product for new customers, who are potential to purchase a variety of our
services. The number of new registrations is an indicator of sales activity and a leading performance
indicator for SMBs for the next few months to six months.
In 6 months to ・Number of new contents developed
2 or 3 years The increase in the number of trainings, e-Learning and videos and other contents developed will
contribute to long-term growth of the company. It does not realize significant sales immediately, but rather
contributes to business performance six months to two or three years afterwards.
Based on our classification of private-sector client segments by the size of their employees, we conduct sales activities.
- Large Enterprise (LE): Large and Second-tier companies (1,000 or more employees)
- Medium Market Business (MM): Medium-sized companies (300-999 employees)
- SMB (Small Medium Business): Medium-sized companies and Small and growing companies (Less than 299
employees)

We will keep expanding our businesses in order to adapt to changes in the social environment by offering a
wide variety of services such as online training, IT and e-Learning and videos.
◇For Excel data of latest KPI, download from https://www.insource.co.jp/en/ir/insmthdata.html
※Available from April 1, 2024 at 20:00 JST

*Microsoft, Excel, Word, Windows, Teams is a trademark or registered trademark of Microsoft Corporation in the United
States and other countries.


The preliminary figures above may differ from the upcoming financial statements. This information is created with the
utmost caution, but we do not fully guarantee its accuracy.


【Inquiries】 Insource Co., Ltd. https://www.insource.co.jp/en/ir/index.html
Press Contact CEO Office (Ms. Aya Inoue & Ms. Sumie Ishiwata) Email: info_ir@insource.co.jp